AdminBeatportTina (Customer Support Director, Beatport, LLC)

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  1. 3 votes

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    3 comments  ·  Beatport LINK / Beatport CLOUD » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    If you are experiencing trouble downloading from your library, you may just need to configure your browser settings to allow for automatic downloads.

    If you are still being asked where to save each file for every download, you can also disable this feature from your downloads settings.

    Please checkout this FAQ article for instructions:

    https://support.beatport.com/hc/en-us/articles/360042326611

    If you continue to have trouble, or need a purchase that you were unable to download reset, please reach out to support@beatport.com for assistance.

  2. 40 votes
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    Being Researched  ·  17 comments  ·  Beatport Music Store » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    We have identified that this problem occurs when the player queue becomes overloaded. We are working to address the this issue.

    In the meantime, clearing the player queue will speed up the performance.

    An error occurred while saving the comment

    We believe that the issue with playback on Chrome has been resolved. If this is not the case, please let us know!

  3. 7 votes
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    Planned  ·  1 comment  ·  Beatport Music Store » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    The issue you are describing is a known problem with the player in Microsoft Edge and some older versions of Safari. We are working on a fix for Edge and we recommend that Safari users updated their browser.

    Thanks for your patience while we work to resolve this issue!

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