How can we improve Beatport Music Store?

← Beatport Music Store

Music playback slow in Chrome

Since the music player was updated a few weeks ago, songs take significantly more time to load and play in Chrome. Playback in Firefox is fine, but painfully slow in Chrome. Tested this issue on multiple computers, cleaned out the cache, confirmed good connections with network speed tests, updated to latest version of Chrome, etc., but the poor performance remains the same in Chrome.

40 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
den2lax shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

17 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • PuffDmitry commented  ·   ·  Flag as inappropriate

    Guys, use Firefox. I have just tried it, the listening speed is as good as it was in Classic version of Beatport (its instant).

  • mimile67 commented  ·   ·  Flag as inappropriate

    I'm fed up, beatport has really become **** ...
    The site is getting slower and slower in everything, connection to your account, loading of the preview which sometimes takes more than 30s etc.
    I have the same problem on my PC or my MAC and everyone has been complaining about it for months without anything being done.

    So I just drop ...

    I'm going to buy on itunes.
    Even if we do not find absolutely all the titles and that some are available after Beatport, at least everything works, it is fast, and full costs 50ct less than on Beatport, which is not negligible when the we often buy music.

    Beatport, if you do not change the situation, you will lose more and more customers and put the key under the door ...

    I do not wish you that, but out of pity, correct the faults of which everyone complains and that you know! Or go back to the old version that satisfied everyone.

  • mrkayo commented  ·   ·  Flag as inappropriate

    beatport sucks, super slow reproduction for months, gets better the day after it gets horrible

  • pasha_to commented  ·   ·  Flag as inappropriate

    The whole site overall is just really, really slow. Loading any of my carts takes for ever. Pressing play and waiting for the track to start playing takes for ever. It's a bit faster in Safari but on Chrome it just crawls... makes it hard to browse between tracks quickly. I have to resort to opening multiple tabs so when I get to that content it's finally loaded. Otherwise it would take way longer browsing in one tab.

  • PsyTox commented  ·   ·  Flag as inappropriate

    Not just painfully slow on Chrome, also Safari. It's made searching on Beatport really a pain.

  • koalab commented  ·   ·  Flag as inappropriate

    I know when this happens. It happens when you have a long playlist. Clear the playlist and performance returns.

  • romax commented  ·   ·  Flag as inappropriate

    update, classic beatport works like before again from my part.

    new beatport still as slow, i hope you guys are making progress

  • romax commented  ·   ·  Flag as inappropriate

    i've also tried playback queue on 50 instead of 150, just as slow.
    cleaning cookies and cue and only play a artist top 10, just as slow.
    tried the same on mac book pro with safari, just as slow.
    same on mac book air 2019, just as slow.
    also tried to play a track 1 by 1, lets say newly released house, just as slow.

  • archwisp commented  ·   ·  Flag as inappropriate

    Even after clearing the playback queue, there is a still a delay between when you hit next track and when the next track music starts. In the old UI, it was instant. You can verify it with classic.beatport.com.

    Please fix this.

  • devilflake commented  ·   ·  Flag as inappropriate

    It's not just music playback that's slow. Site load times are super slow (1-3 seconds, minimum, on every link clicked). Also, the player takes 1-3 seconds, minimum, to begin playback whether or not the queue has been cleared. I have duplicated these issues on Chrome and Firefox on two different MacBook Pros. The Beatport user experience is painful in general at the moment due to load times.

  • romax commented  ·   ·  Flag as inappropriate

    'We believe that the issue with playback on Chrome has been resolved. If this is not the case, please let us know!''

    no it has not!

  • romax commented  ·   ·  Flag as inappropriate

    any updates on this?

    even beatport classic has issues, after listening to 7/8 tracks in 'my beatport' list, it just freezes.

    what.is.going.on?

  • den2lax commented  ·   ·  Flag as inappropriate

    Loading songs in Chrome still takes a considerably long time and now load times in Firefox are unbearable. Using a timer, Chrome takes roughly 4 seconds to load before playback starts after clicking "Play." In Firefox, its almost 9 seconds. I've tested this on several Windows computers with the cache cleared out, drivers updated, etc. Before the new player was launched, it wouldn't take more than 2 seconds to load a song which made browsing for music on the fly a breeze. Now, browsing for music is a painfully slow experience.

  • dorismoo1988 commented  ·   ·  Flag as inappropriate

    Same issue here since the most recent update - I haven't really searched for music in the last few weeks because of the huge lag between tracks.

Beatport Music Store: Bugs

Categories

Feedback and Knowledge Base

(thinking…)