Beatport Music Store

Please review the existing posts for features and bugs before creating a new forum post.  Votes are the best way to bring attention to feature requests and bugs.  For problems with your account specifically, please reach out to our Customer Care team at support@beatport.com.  You may also explore FAQs here:  https://support.beatport.com/hc/en-us.

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  1. Get a better research button and better log in system

    Hi,

    Since i am using Beatport, I encouter many bugs, first and big one, almost each time I open a new windows of beatport, your website is asking me to log in. to give an exemple: I am going on beatport by myself, I log in, a first window is open, then i will be on google, and clic on a link that will open a second windows and then again its asking me to log in (if i go on my first window, and select something beatport will ask me to log in again!!!) then while this 2 windows…

    1 vote
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  2. 1 vote
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  3. DrumsMaster, Darksidevinyl_Hanging_Jungles_Original_Mix

    DrumsMaster, DarksidevinylHangingJunglesOriginalMix
    I've downloaded this music above.
    There is some problem in this music about 1min 40sec.
    I bought wav file. I want to get a new music source which has no problem, or I want to get refund.
    I'm looking forward to your possitive reply.

    1 vote
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  4. The website does not work good anymore in Chrome. Just did the update, but still the same. I can't play song and i can't go to other genres

    The website does not work good anymore in Chrome. Just did the update, but still the same. I can't play songs and i can't go to other genres.

    Artworks also not loading

    4 votes
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  5. Bug: Player shows last track in release while first track plays on initial play (Safari)

    When on the homepage I click a release to play, it would play the first track on the release, but it shows the last track in the player. When I then click through from the home page to that release I'm listening to, it shows the last track of that release as having played. Then when I click the first track, the played updates, but plays the same track. It didn't in fact play the last track, but the first one. This is in Safari (13.1.1). And can reproduce on every multi track release.

    1 vote
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  6. 1 vote
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  7. Wrong Playing Tracklist of Ep

    From the main page deep house, When you push the play button in the release, the player goes playing the last track of the ep and not the first

    1 vote
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  8. Check integrity of downloaded tracks (md5sum for example)

    Multiple times tracks are cut short for some reasons. I have to ask the support by email to be able to download them again.
    Could you please add a check mechanism after the download to be sure the file has a correct integrity ? Using md5sum or any other hash technic for example.

    2 votes
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  9. The store constantly hangs when browsing it or playing track previews on Firefox 73.0.1; This wasn't the case two weeks ago.

    Please solve this. It makes the store really unpleasant to use!
    The browser is blocked by a script on your site every time. Sometimes Firefox suggests to stop the script.

    1 vote
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  10. turn off hp support assistant

    As I understand you're still having the difficulty where you're unable to turn off HP support Assistant from the tray icon. you'll right-click thereon then click on Exit. Next thing, you'll also do is to disable it from the startup program. I hope this helps. Let me skills it goes for further assistance. https://hp-support-assistant.us

    1 vote
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  11. Horrible website, horrible

    We need a proper software for windows. The website is beyond horrible.

    1 vote
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  12. Its not idea.. but I found a wrongly named track

    https://www.beatport.com/track/string-theory-original-mix/4179343

    This is not the original mix.. this is Mauro Picotto and Ricardo Ferri Remix

    3 votes
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  13. "Contact Us" is not connected and more...

    "Contact Us" is not connected.
    Trance Release Date "20 July, 2019"&"21 July, 2019" are not connected.
    I couldn't think of a place to ask only here.
    Please upload again.

    1 vote
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  14. Beatport Pro for Mac search window doesn't work right.

    Search field in upper right of app should show artists with only partial names entered. As it is now, I have to enter the exact complete artist's name to get them to show up as a search result!

    1 vote
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  15. Beatport Pro MAC App sync REKORBOX

    hi,
    I seem to be the only one to use BEATPORT PRO in mac to make my playlist !! I have a synchronization problem with Rekorbox. The XLM file is not read !!! NEED HELP

    3 votes
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  16. I re-purchase songs I've already downloaded.

    Sometimes I'm NOT prompted that I've already purchased a song and I re-purchase it. Very frustrating - this should be addressed with several layers of warnings, visually on the track listing, when adding it, or a final warning before purchases.

    12 votes
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  17. When playing a whole page of search results, playback sometimes skips tracks

    I've seen this happen a few times, and I think I have an idea of what's going on. See the screenshot below...

    https://i.imgur.com/TDekTcI.png

    In this example, I've sorted a bunch of search results by title and then pressed Play All. Notice that some of the tracks with the same name were skipped, although it's also skipped over a track with a unique name. Maybe the player is having trouble with duplicate names.

    3 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the tracks PLAY

    Hello
    Mobile version does not work correctly and it’s getting very frustrating.
    The tracks just stop giving sound. They still play but no sound.
    Haven’t purchased in a while due to this issue and I’m about to leave the site.

    3 votes
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  19. Fix mobile filters that do not work

    iPhone X > chrome, safari, perfect web browsers

    choose genres > any genre > tracks

    And then trying to use the filters (bpm, key etc), clicking filter does nothing in both mobile and desktop mode. The little hovering frame that contains the filter options does not appear. This is a long time problem on mobile.

    7 votes
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    Bug Filed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  20. bug report

    https://www.beatport.com/track/recluse-feat-mikaela-original-mix/12368253 this track lasts 06:59 if I look at the page, but in the player it lasts 06:60.. Didn't know you guys could stretch a minute with a second!! ;-)

    5 votes
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    Bug Filed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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