Beatport Music Store

Please review the existing posts for features and bugs before creating a new forum post.  Votes are the best way to bring attention to feature requests and bugs.  For problems with your account specifically, please reach out to our Customer Care team at support@beatport.com.  You may also explore FAQs here:  https://support.beatport.com/hc/en-us.

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  1. Music playback slow in Chrome

    Since the music player was updated a few weeks ago, songs take significantly more time to load and play in Chrome. Playback in Firefox is fine, but painfully slow in Chrome. Tested this issue on multiple computers, cleaned out the cache, confirmed good connections with network speed tests, updated to latest version of Chrome, etc., but the poor performance remains the same in Chrome.

    36 votes
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    Being Researched  ·  16 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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  3. Check integrity of downloaded tracks (md5sum for example)

    Multiple times tracks are cut short for some reasons. I have to ask the support by email to be able to download them again.
    Could you please add a check mechanism after the download to be sure the file has a correct integrity ? Using md5sum or any other hash technic for example.

    2 votes
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wrong Playing Tracklist of Ep

    From the main page deep house, When you push the play button in the release, the player goes playing the last track of the ep and not the first

    1 vote
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  5. I re-purchase songs I've already downloaded.

    Sometimes I'm NOT prompted that I've already purchased a song and I re-purchase it. Very frustrating - this should be addressed with several layers of warnings, visually on the track listing, when adding it, or a final warning before purchases.

    5 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  6. The store constantly hangs when browsing it or playing track previews on Firefox 73.0.1; This wasn't the case two weeks ago.

    Please solve this. It makes the store really unpleasant to use!
    The browser is blocked by a script on your site every time. Sometimes Firefox suggests to stop the script.

    1 vote
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  7. turn off hp support assistant

    As I understand you're still having the difficulty where you're unable to turn off HP support Assistant from the tray icon. you'll right-click thereon then click on Exit. Next thing, you'll also do is to disable it from the startup program. I hope this helps. Let me skills it goes for further assistance. https://hp-support-assistant.us

    1 vote
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  8. Horrible website, horrible

    We need a proper software for windows. The website is beyond horrible.

    1 vote
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  9. Its not idea.. but I found a wrongly named track

    https://www.beatport.com/track/string-theory-original-mix/4179343

    This is not the original mix.. this is Mauro Picotto and Ricardo Ferri Remix

    3 votes
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  10. "Contact Us" is not connected and more...

    "Contact Us" is not connected.
    Trance Release Date "20 July, 2019"&"21 July, 2019" are not connected.
    I couldn't think of a place to ask only here.
    Please upload again.

    1 vote
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  11. Beatport Pro for Mac search window doesn't work right.

    Search field in upper right of app should show artists with only partial names entered. As it is now, I have to enter the exact complete artist's name to get them to show up as a search result!

    1 vote
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  12. When playing a whole page of search results, playback sometimes skips tracks

    I've seen this happen a few times, and I think I have an idea of what's going on. See the screenshot below...

    https://i.imgur.com/TDekTcI.png

    In this example, I've sorted a bunch of search results by title and then pressed Play All. Notice that some of the tracks with the same name were skipped, although it's also skipped over a track with a unique name. Maybe the player is having trouble with duplicate names.

    3 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make the tracks PLAY

    Hello
    Mobile version does not work correctly and it’s getting very frustrating.
    The tracks just stop giving sound. They still play but no sound.
    Haven’t purchased in a while due to this issue and I’m about to leave the site.

    3 votes
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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  14. Beatport Pro MAC App sync REKORBOX

    hi,
    I seem to be the only one to use BEATPORT PRO in mac to make my playlist !! I have a synchronization problem with Rekorbox. The XLM file is not read !!! NEED HELP

    3 votes
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  15. bug report

    https://www.beatport.com/track/recluse-feat-mikaela-original-mix/12368253 this track lasts 06:59 if I look at the page, but in the player it lasts 06:60.. Didn't know you guys could stretch a minute with a second!! ;-)

    5 votes
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    Bug Filed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix mobile filters that do not work

    iPhone X > chrome, safari, perfect web browsers

    choose genres > any genre > tracks

    And then trying to use the filters (bpm, key etc), clicking filter does nothing in both mobile and desktop mode. The little hovering frame that contains the filter options does not appear. This is a long time problem on mobile.

    7 votes
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    Bug Filed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please improve mobile site experience on iPhone.

    Please improve mobile site experience on iPhone. It's great to be able to hunt for tracks when I am away from my laptop but I get the feeling no developers from Beatport do the same. Functions on the player don't seem to be programmed for iPhone (they are unresponsive or lack logical responses). For example I don't seem to be able to clear the player? Or I the website doesn't respond when I try to load a set of tracks from a playlist or release.

    Please pretend lots of people have iPhones and would like to search for tracks using…

    12 votes
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  18. When i browse beatport on chrome and firefox, it shows that the site is not safe

    when i browse beatprot , my chrome indicates this site is Not secure or Dangerous.It shows that the certificate is not valid, i cannot browse beatport properly

    5 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  19. Beatport Pro checkout asking to download fonts after updating payment info

    When you are using the Beatport Pro app for osx there is a bug which causes the app to continuouslly request permission to download font packs. If you accept it will ask again for a different font this time.

    To reproduce:

    put song in cart, go to checkout, click update payment info, make a change using the web app.

    When you return to the app the iframe thing will refresh and it will ask to download fonts. If you back out and come back in the issue will continue until you restart the app.

    3 votes
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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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